COMMAND ~ 

Command sounds like this: 
Malcolm M., hospitality manager: "One reason I affect people is that I am so candid. Actually, people say that I intimidate them at first. After I work with them a year, we talk about that sometimes. They say, 'Boy, Malcolm, when I started work- 
ing here, I was scared to death. 'When I ask why, they say, 'I've never worked with anyone who just said it. Whatever it was, whatever needed to be said, you just 
said it.' "